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1. Our Commitment to Privacy
1.1 We value your personal information and this notice explains how we handle it. It covers HOMEZ BUYERS ADVOCACY PTY LTD (677 376 368) ("us" or "we").
1.2 This notice also includes information about how we manage credit-related personal information collected for credit applications or facilities, referred to as "credit information."
2. Information We Collect
2.1 General Information We collect and hold various types of information about you, including:
2.2 Collection by Law We may be required by law to collect certain personal information, for example, to verify your identity under Australian Anti-Money Laundering law.
2.3 Website Activity
3. How We Collect Information
3.1 Direct Collection We prefer to collect personal information directly from you through forms, phone calls, our website, or electronic communication.
3.2 Other Sources We may collect information from third parties as allowed by the Privacy Act 1988 (Cth), including:
3.3 Refusal to Provide Information Not providing your information may limit our ability to offer services, verify your identity, or inform you about suitable products or services.
3.4 Credit Information We collect credit information through our interactions and third parties such as co-applicants, guarantors, employers, and service providers.
3.5 Unsolicited Information If we receive unsolicited information, we assess its necessity and either handle it as requested or destroy/de-identify it if unnecessary.
3.6 Notification of Collection We take reasonable steps to notify you when we collect your information, directly or from third parties.
3.7 Security of Information We store information securely in various formats and protect it through internal policies, encryption, secure access, and physical security measures. Third-party storage providers must also protect your information.
3.8 Retention and Disposal We keep your information only as long as necessary and ensure its destruction or de-identification when no longer needed. Residual copies may remain temporarily.
4. Use of Personal Information
4.1 Primary Uses We use your information to provide products and services, including credit assistance, property searches, identity verification, and customer support.
4.2 Marketing We may use your information for marketing our products or services and allow you to opt out of marketing communications.
4.3 Additional Uses Other uses include service improvement, fraud prevention, legal compliance, and purposes for which you have given consent.
5. Sharing Personal Information
5.1 Sharing for Services We may share your information with other organisations to provide our services.
5.2 Representatives and Referees We may share your information with your representatives or referees to confirm details.
5.3 Third Parties Third parties we share information with may include mortgage aggregators, lenders, legal advisers, and service providers.
5.4 Overseas Disclosure We generally do not disclose information overseas, but electronic storage may involve cross-border access.
6. Accessing Personal Information
6.1 Access Requests You can request access to your personal information, usually provided unless legally restricted.
6.2 Refusal of Access Access may be refused under certain conditions, such as threats to safety or legal constraints.
7. Correcting Personal Information
7.1 Corrections Contact us for corrections if your information is inaccurate or outdated. We will also notify relevant third parties of corrections if necessary.
7.2 Credit Information Correction We assist with correcting credit information errors and notify relevant third parties.
8. Complaints
8.1 Making a Complaint Contact us if you have a complaint about how we handle your personal information. We aim to resolve complaints promptly.
8.2 Contact Details Email: info@investorkit.com.au Phone: 1300 119 796 Post: Level 13/50 Carrington St, Sydney, 2000 NSW, Australia
8.3 Escalating Complaints If unresolved, contact the Office of the Australian Information Commissioner.
9. Contact Us
9.1 Feedback We welcome feedback and questions about our privacy practices.
9.2 Anonymous Interaction You can interact with us anonymously for general enquiries, though this may not be practical for all interactions.
10. Policy Changes
10.1 Updates We may update this policy and notify you through our website or direct communication. Contact us for the latest policy version.
For any questions or further details, please reach out using the contact information provided above.
